By Mary C. Lacity
A wealthy database of over 2,200 outsourcing preparations, studied throughout sectors and geographies, and over the years, from inception, via agreement signing, to results. This ebook has unprecedented perception into the strong practices which have been confirmed potent time and again.
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Extra resources for Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services
Info), which is addressing the role of consent (and the revocation of consent) as a mechanism for providing control over the use of personal data. Together with Gus Hosein, he has recently published Global Challenges for Identity Policies (2010). 1 Robust Practices from Two Decades of ITO and BPO Research Mary C. Lacity, Leslie P. Willcocks, and Stan Solomon Introduction This chapter reviews all the empirical academic research on information technology outsourcing (ITO) and business process outsourcing (BPO) published between 1992 and 2011 to extract robust practices.
He holds a BSc in Electronics and Communication Engineering from Madras University, India, and a Master’s in Electrical Engineering from California State University, Sacramento, USA. His research interests include simulation–optimization methodologies, business process, and ITO and human computer interaction. Will Venters is a member of faculty within the Information Systems and Innovation Group, part of the Department of Management at the London School of Economics, UK. com/). Edgar Whitley is Reader in Information Systems in the Information Systems and Innovation Group at the London School of Economics and Political Science (LSE), UK.
Of the 13 times contract duration was examined, ﬁve studies found that shorter contracts performed better than longer contracts, three studies found that longer contracts performed better 14 Robust Practices from Two Decades of ITO and BPO Research than shorter contracts, four studies found that contract duration results were insigniﬁcant, and one study found a moderating effect. However, there were differences between the ITO and BPO ﬁndings. In the ITO data, all six studies that examined contract duration found that shorter-term contracts had higher frequencies of success than longer-term contracts.